Privacy Policy


Policy summary


Data collected for the following purposes and using the following services

Analytics
Google Analytics
Data – Tracker; Usage Data
Device permissions for Personal Data access
Device permissions for Personal Data access
Data – Call permission; Camera permission; Camera permission, without saving or recording; Microphone permission; Photo Library permission; SMS permission
Handling payments
Stripe
Data – billing address; email address; first name; last name; payment info; various types of Data as specified in the privacy policy of the service
Hosting and backend infrastructure
Amazon Web Services (AWS)
Data – various types of Data as specified in the privacy policy of the service
Managing contacts and sending messages
Mailchimp
Data – country; email address; first name; last name
Twilio
Data – phone number
Firebase Notifications
Data – various types of Data as specified in the privacy policy of the service
Platform services and hosting
Google Play Store and Apple App Store
Data – Usage Data
Push notifications
This Application may send push notifications to the User to achieve the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Application, some or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of this Application.


Full policy


Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Tracker; Usage Data; payment info; first name; last name; email address; billing address; country; phone number; Camera permission; Microphone permission; SMS permission; Photo Library permission; Call permission; Camera permission, without saving or recording.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Handling payments, Managing contacts and sending messages, Hosting and backend infrastructure, Device permissions for Personal Data access and Platform services and hosting.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Device permissions for Personal Data access
Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependant on the User’s device and software.

Please note that the revoking of such permissions might impact the proper functioning of this Application.

If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.

Call permission
Used for accessing a host of typical features associated with telephony.

Camera permission
Used for accessing the camera or capturing images and video from the device.

Camera permission, without saving or recording
Used for accessing the camera or capturing images and video from the device.
This Application does not save or record the camera output.

Microphone permission
Allows accessing and recording microphone audio from the User’s device.

Photo Library permission
Allows access to the User’s Photo Library.

SMS permission
Used for accessing features related to the User’s messaging including the sending, receiving and reading of SMS.

 

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services-

  • Analytics – 

    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

    Google Analytics (Google Ireland Limited)
    Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
    Personal Data processed: Tracker; Usage Data.

    Place of processing: Ireland – Privacy PolicyOpt Out.

  • Device permissions for Personal Data access

    This Application requests certain permissions from Users that allow it to access the User’s device Data as described below.

    Device permissions for Personal Data access (this Application)
    This Application requests certain permissions from Users that allow it to access the User’s device Data as summarized here and described within this document.
    Personal Data processed: Call permission; Camera permission; Camera permission, without saving or recording; Microphone permission; Photo Library permission; SMS permission.

  • Handling payments

    Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

    Stripe ( Stripe Technology Europe Ltd)

    Stripe is a payment service provided by Stripe Inc.

    Personal Data processed: billing address; email address; first name; last name; payment info; various types of Data as specified in the privacy policy of the service.

    Place of processing: Ireland – Privacy Policy.

  • Hosting and backend infrastructure

    This type of service has the purpose of hosting Data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application.

    Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    Amazon Web Services (AWS) (Amazon Web Services, Inc.)

    Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: Australia – Privacy Policy.

  • Managing contacts and sending messages

    This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

    Mailchimp (The Rocket Science Group LLC)

    Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.

    Personal Data processed: country; email address; first name; last name.

    Place of processing: United States – Privacy Policy.

    Twilio (Twilio, Inc.)

    Twilio is a phone numbers management and communication service provided by Twilio, Inc.

    Personal Data processed: phone number.

    Place of processing: United States – Privacy Policy.

    Firebase Notifications (Google Ireland Limited)

    Firebase Notifications is a message sending service provided by Google Ireland Limited. Firebase Notifications can be integrated with Firebase Analytics to target analytics-based audiences and track opening and conversion events.

    Personal Data processed: various types of Data as specified in the privacy policy of the service.

    Place of processing: Ireland – Privacy Policy.

  • Platform services and hosting

    These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
    Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    Google Play Store (Google Ireland Limited)

    This Application is distributed on the Google Play Store, a platform for the distribution of mobile apps, provided by Google Ireland Limited.

    By virtue of being distributed via this app store, Google collects usage and diagnostics data and share aggregate information with the Owner. Much of this information is processed on an opt-in basis.

    Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.

    Personal Data processed: Usage Data.

    Place of processing: Ireland – Privacy Policy.

    Apple App Store (Apple Inc.)

    This Application is distributed on Apple’s App Store, a platform for the distribution of mobile apps, provided by Apple Inc.

    By virtue of being distributed via this app store, Apple collects basic analytics and provides reporting features that enables the Owner to view usage analytics data and measure the performance of this Application. Much of this information is processed on an opt-in basis.

    Users may opt-out of this analytics feature directly through their device settings. More information on how to manage analysis settings can be found on this page.

    Personal Data processed: Usage Data.

    Place of processing: United States – Privacy Policy.

  • Push notifications

    This Application may send push notifications to the User to achieve the purposes outlined in this privacy policy.

    Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for this Application, some or all of the apps on the particular device.
    Users must be aware that disabling push notifications may negatively affect the utility of this Application.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

This Application uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User’s browser.

Tracker

Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.


  • Phone A Vet strives to ensure the security, integrity and privacy of personal information submitted to the App, and Phone A Vet review and update security measures in light of current technologies, however no data transmission over mobile networks or the internet can be guaranteed to be totally secure.
  • In order to access the Services, You are required to register for an account through the App. As part of the registration process, or as part of Your continued use of the Services, Phone A Vet may collect personal information about You and Your animals for You to take full advantage of the App and its Services.
  • The registration process to use the App includes submitting Your name, email address, address, telephone numbers, and options on receiving software and information updates and promotional material and other information. You may access this information at any time by logging in and going to Your account.
  • Information is collected only when knowingly and voluntarily submitted by You. You may refuse to provide personal information, except that such refusal may prevent You from utilising some or all the Services provided by the App.
  • Phone A Vet will need to disclose or transfer Your information to entities for reasons such as backup storage, credit card payment transactions, and to Veterinarians to allow them to provide and meet Your request for Services. Copies of information associated with use of the App, that may contain personal information, are stored as digital archives for record-keeping and back-up purposes.
  • Phone A Vet may sometimes use Your personal information to contact You by phone, email or text about important changes to Phone A Vet’s Services, planned service outages, or for any communication necessary for the provision of agreed Services to You. If You do not agree to Phone A Vet contacting You, please write to Phone A Vet at admin@phoneavet.com.au.
  • Credit Card details are not stored by Phone A Vet’s App but are immediately transmitted during the registration and payment processes to the Stripe payment gateway in a secure manner. This process prevents credit card details being viewed, copied, stored or otherwise accessed by Phone A Vet staff, Veterinarians or contractors.
  • Your personal information may be disclosed in special situations where Phone A Vet have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with Phone A Vet’s rights or property, users, or anyone else who could be harmed by such activities.
  • Personal information may also be disclosed in compliance with a court order, co-operation with criminal investigations, notifiable disease and animal welfare laws and other situations in which Phone A Vet reasonably believes disclosure is required to comply with laws, and to prevent or minimise harm to personal or public safety.
  • Phone A Vet’s employees and the Veterinarians and contractors who provide Services related to Phone A Vet’s information systems are obliged to respect the confidentiality of any personal information held by Phone A Vet. Therefore, Phone A Vet and its Veterinarians will take all reasonable steps to protect the personal information You may transmit during use of the App and to keep this information accurate and up to date. However, Phone A Vet will not be held responsible for events arising from unauthorised access to Your personal information.
  • If, at any time, You discover that information held about You is incorrect, You may contact Phone A Vet using the details on the App, to have the information corrected or change Your information Yourself by logging into Your user profile in the App. You as a registered user can access Your information by logging into the App and viewing Your user profile.
  • If Phone A Vet becomes aware of any privacy or security concerns with the App, Phone A Vet will take these issues seriously and work to address these concerns.

Phone A Vet Pty Ltd
132 Olinda-Monbulk Rd
Olinda
VIC – 3788
Australia
email: admin@phoneavet.com.au


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